Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you use our website or visit our clinic, and how we handle it. As a medical practice, we hold ourselves to the highest standards of confidentiality.

1. Who We Are

House of Aesthetics ("we", "us", "our") is a registered aesthetic and dental clinic located at 107-A Sector A, DHA Phase 6, behind Dolmen Mall, Lahore, Punjab, Pakistan.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (houseofaestheticspk.com), contact us via WhatsApp or telephone, book a consultation, or attend our clinic.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

Contact information: name, phone number, email address, and WhatsApp number, provided when you submit an enquiry form, send a WhatsApp message, or call our clinic.

Medical and health information: details of your medical history, current medications, skin concerns, allergies, previous treatments, and treatment preferences, provided during consultations and documented in your patient record.

Appointment information: booking dates, treatment types, session history, and billing details.

Communication data: messages sent via our website contact form, WhatsApp, or email, and records of your interactions with our clinical team.

Technical data: IP address, browser type, and pages visited on our website, collected automatically via analytics cookies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

— Provide and manage your aesthetic and dental treatments, including maintaining accurate clinical records.

— Confirm appointments, send reminders, and follow up on your treatment outcomes via WhatsApp or SMS.

— Respond to your enquiries and provide pre- and post-treatment guidance.

— Process payments and maintain financial records as required by Pakistani law.

— Improve our services and website experience.

— Comply with our legal and regulatory obligations as a medical practice under the Pakistan Medical Commission (PMC) Act 2020.

We do not use your personal information for unsolicited marketing without your explicit consent. If you receive promotional messages and wish to stop, reply "STOP" to any WhatsApp message or notify us at info@houseofaestheticspk.com.

4. Medical Records & Confidentiality

Your medical and treatment records are treated with strict clinical confidentiality consistent with the obligations of our MBBS and BDS doctors under the Pakistan Medical Commission Code of Ethics.

Clinical records are retained for a minimum of 5 years from your last treatment, as required by Pakistani medical practice regulations.

Medical information will not be shared with any third party without your explicit written consent, except where disclosure is required by law, court order, or to prevent serious harm.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

— Referral specialists or other treating physicians, with your consent, where your treatment requires external medical input.

— Payment processors for billing, subject to their own privacy policies and security standards.

— Technology providers who host our website and communications infrastructure (including Cloudflare), bound by data processing agreements.

— Regulatory or law enforcement authorities where required by Pakistani law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our website is served over HTTPS with TLS encryption. Patient clinical records are stored securely within our clinic management system with access restricted to treating clinical staff.

While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that may affect your rights or freedoms, we will notify you and the relevant authorities as required by applicable Pakistani law.

7. Cookies

Our website uses essential cookies required for the site to function, and analytical cookies (Google Analytics) to understand how visitors use the site.

Analytics cookies collect anonymised data about page visits and browsing behaviour. They do not collect personally identifying information.

You can disable cookies in your browser settings. Disabling analytical cookies will not affect your ability to use the site.

8. Your Rights

Subject to applicable Pakistani law, you have the right to:

— Access the personal information we hold about you.

— Request correction of inaccurate personal information.

— Request deletion of your personal information, subject to our legal obligations to retain clinical and financial records.

— Object to or restrict certain processing of your data.

To exercise any of these rights, contact us at info@houseofaestheticspk.com or +92 321 038 1112. We will respond within 30 days.

9. Minors

Our services are not directed at persons under the age of 18 without the presence and consent of a parent or legal guardian. We do not knowingly collect personal information from minors independently.

Treatment of patients under 18 requires written parental or guardian consent, provided in person at the clinic.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy:

House of Aesthetics 107-A Sector A, DHA Phase 6, behind Dolmen Mall, Lahore, Punjab, Pakistan

Email: info@houseofaestheticspk.com Phone: +92 321 038 1112 WhatsApp: wa.me/923210381112